Computer Horror

It really frustrates me when people speak with authority on a subject that they really know nothing about. Instead of just admitting they have no idea why I am having the computer trouble that I am having, they just feed me some line of bullshit and send me on my way.

Recently Valium and I purchased a new fancy printer to replace our sad old HP that recently died. Long story short, both of our computers can't print to the printer that is currently hooked up to our Airport Extreme. So, we trekked down to our local Mac Genius bar and asked the "genius" what the problem was. We were given an answer that on the surface seems to make sense. Then, much like a doctors diagnosis, I wanted to get a second opinion. So, we went to CompUSA and talked to two people there who had two totally different solutions that both conflicted with what the Mac Genius suggested.

So, at the end of the day, we still have a printer problem and no idea how to fix it. I really began to become angry that I can't seem to get the same answer out of two people, a phenomenon that has been happening a lot lately. It seems that lately every customer service person I talk to gives me a different answer to the same question. I just wish there was somewhere I could go and actually get the right answer, not smoke blown up my ass.